TERMS & CONDITIONS

Carter Technology's Terms & Conditions

These Terms and Conditions ("Terms") govern your use of our website and the services provided by Carter Technology ("we", "us", "our") to any individual, business or organisation ("Customer", "you").

By using our website, or by accepting a proposal or issuing a purchase order for our services, you agree to be bound by these Terms.

Carter Technology is registered in England and Wales, company number 17080377, registered office 167-169 Great Portland Street, London, Greater London, England, W1W 5PF.

Definitions

Hardware: any equipment we supply and/or install as part of the Work.
Work: the services, installation and related obligations we carry out under an agreed proposal.
Site: the location(s) where Hardware is installed, as set out in the proposal.
Customer Equipment: any computers, software, licences or other equipment supplied by you.
Business Day: a day other than a Saturday, Sunday or UK public holiday.

2. Using our website

You may use our website for lawful purposes only. You agree not to:
Use it in a way that breaks the law or infringes anyone's rights
Introduce viruses, malicious code, or attempt unauthorised access
Scrape or use automated tools to access the site without our permission
Copy, reproduce or resell any part of the site without our written consent
You're welcome to view, print or download reasonable extracts for your own personal or business use. Anything beyond that needs our written consent.
Content on our website, including text, graphics and branding, belongs to Carter Technology and is protected by copyright and trademark law.
We're not responsible for the content or practices of any third-party website we link to.

3. Scope of work

We'll supply and install Hardware in line with the scope set out in our proposal to you. Work is typically carried out during normal business hours (9am–5.30pm, Monday to Friday), unless otherwise agreed.

You'll need to provide reasonable access to the Site, and any rack space, cabling, power, cooling or infrastructure needed to support installation, unless we've explicitly agreed to provide this as part of the proposal.

4. Pricing and payment

Quoted prices are valid for 30 days from the date of the proposal, based on material and labour costs at that time.
Unless otherwise agreed, we'll invoice: 50% on acceptance of the proposal, 25% on delivery of hardware to Site, and 25% on completion of Work.
Invoices are payable within 14 days of receipt.
Prices exclude VAT unless stated.
If work is delayed or disrupted by circumstances outside our control (including delays caused by you), we may apply reasonable additional charges, which we'll confirm with you in writing beforehand.
Late payments may incur interest on the overdue amount until paid in full.

5. Changes to work

You can request a change to the Work at any time. We'll respond within 5 working days with either a written quote for the change, or a reasonable explanation if we're unable to accommodate it. We'll confirm any impact on price or timeline before proceeding.

6. Hardware, risk and delivery

Hardware remains our property until paid for in full, but becomes your responsibility (risk) once delivered to Site.
We'll agree delivery timing with you in writing, and we're not liable for delays caused by circumstances on your end.
Before installation, we'll test that Hardware is working correctly. If something doesn't pass testing, we'll have a reasonable opportunity to fix it. If we can't resolve a material defect within 3 months, you can request a price reduction or a refund for that item.

7. Warranty

All equipment is new (unless otherwise agreed) and of satisfactory quality.
Hardware we manufacture carries a 12-month warranty from completion of Work.
Third-party hardware carries the manufacturer's standard warranty (minimum 12 months), which we'll pass on to you.
We provide a 90-day service warranty covering labour to fix installation-related faults. Faulty items should be returned to us for repair or replacement; return shipping is your responsibility.
Warranties don't cover misuse, environmental damage, power issues, or faults caused by anything outside our control.

8. Liability

Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or anything else that can't legally be limited.

Subject to that, our total liability for any claim relating to the Work is limited to the total amount paid under the relevant proposal. We're not liable for indirect losses such as loss of profit, business opportunity, or data.

9. Confidentiality

Both parties agree to keep confidential any commercially sensitive information shared during the course of the engagement (for example, pricing, proposals, or business plans), and to only use it for the purposes of delivering the Work.

10. Termination

Either party may terminate the agreement with written notice if the other party:

Fails to pay an invoice and doesn't resolve this within 14 days of being notified
Materially breaches these Terms and doesn't fix it within 30 days of being notified
Becomes insolvent or ceases trading

On termination, any outstanding invoices become immediately payable, and each party will return any equipment or access belonging to the other.

11. General

Force majeure: Neither of us is liable for delays caused by events beyond our reasonable control.
Entire agreement: These Terms, together with the relevant proposal, form the entire agreement between us and replace any prior discussions or agreements on the same subject.
Variation: Changes to these Terms must be agreed in writing by both parties.
Severance: If any part of these Terms is found unenforceable, the rest will remain in effect.
Notices: Any formal notice under these Terms should be sent by email to the address below.
Governing law: These Terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.

Contact us

Questions about these Terms? Email us at hello@cartertechnology.co.uk.

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