PRIVACY AND COOKIES POLICY

Carter Technology's Privacy and Cookies Policy

Carter Technology ("we", "us") respects your privacy. This Policy explains what personal data we collect, why, and how we look after it.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Carter Technology is the Data Controller for any personal data we collect.

The information we collect

We collect personal data when you interact with us, including:

Details you give us directly, such as your name, company, email address and phone number, when you get in touch, book a call, or discuss a project with us
Any information you send us when filling in a contact or booking form on our website
Records of our correspondence with you, including if you apply for work with us
Basic website usage data, such as pages visited and how you found the site

Why we use your information

We rely on legitimate interest as the lawful basis for processing your data. That interest is running our business: delivering our services, managing contracts, and keeping our website working well.

We use your information to:

Deliver our services and manage any contract between us
Respond to enquiries and provide information you've asked for
Let you know about changes to our services
Improve how our website works and how it's presented to you

Sharing your information

We may share your data with trusted third parties who help us run our business, such as hosting providers, software tools or subcontractors. We only share what's necessary for them to do their job.

We may also share your data:

If required by law or to comply with a legal obligation
To protect our rights, property or safety
If we sell or transfer part of the business, in which case relevant data may transfer too
With your consent, if we ever want to share it for another purpose

Otherwise, we won't share your data with third parties without your consent.

Keeping your data secure

We take reasonable steps to keep your data secure and limit access to people who genuinely need it. No method of transmitting data over the internet is completely secure, so while we do our best to protect your information, we can't guarantee it 100%.

Keeping your data up to date

If your details change, just email us and we'll update our records, usually within 30 days of hearing from you.

How long we keep your data

We keep data only as long as reasonably necessary:

Contract and project-related data: for the life of the contract, plus 7 years afterwards, to meet legal and financial obligations
Marketing data: up to 2 years, or 2 years from your last contact with us, whichever is later
Website usage data: up to 5 years from collection

Where your data is stored

We don't transfer your personal data outside the UK or EEA.

Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Ask us to correct inaccurate data
Ask us to delete your data in certain situations
Receive your data in a portable format
Object to your data being used for direct marketing
Object to automated decisions that significantly affect you
Restrict how we process your data in certain circumstances
Claim compensation if we breach data protection law

For more detail on these rights, see the ICO's guidance for individuals.

To exercise any of these rights, email hello@cartertechnology.co.uk with enough detail for us to identify you and understand your request.

Complaints

We hope we can resolve any concerns you have directly, just email us. You can also contact the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk/concerns or on 0303 123 1113.

Changes to this policy

We may update this Policy from time to time. Any changes will be posted here. Continuing to use our website after a change means you accept the updated Policy.

Cookies

When you first visit our website, we'll show you a pop-up explaining our use of cookies. Clicking "Save preferences" confirms your choices, as described below. You can disable cookies through your browser, but parts of the site may not work as well as a result.

Strictly necessary cookies keep the site running properly, for example enabling secure areas or protecting our contact form from spam. These don't require consent.

Statistics cookies help us understand how visitors use the site, so we can improve it. We only set these with your permission.

If our site uses Google reCAPTCHA, this sets one cookie (_GRECAPTCHA) for spam protection, which expires when you close your browser.

If you accept analytics cookies, we use (anonymised) Google Analytics to understand site usage. This may set:

_ga – distinguishes users (expires after 2 years)
_ga_<container-id> – persists session state (expires after 2 years)

For more detail, see Google's Analytics Privacy Statement.

Contact us

Questions about this Policy? Email us at hello@cartertechnology.co.uk.

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